Features

Better screening for fraudulent transactions.

WebXCharge has a two stage validation process - phone number verification and transaction detail confirmation. Call recording is further deterrence to placing fraudulent online orders. You can use WebXCharge to check suspicious transactions, either before or after they are committed.

Verifies customer phone number.

WebXCharge verifies that the phone number entered on the website is a valid one and prevents anyone who doesn't have access to that number from placing an order. Just the awareness that the number is being verified will deter imposters from trying to place orders.

Convincing evidence in case of a dispute.

The call recordings are stored for 3 years, much longer than the maximum time period allowed from presenting a chargeback. Your customer's own voice is heard agreeing to the transaction and all its terms and conditions.

Prevent legitimate transactions from being rejected.

Rejecting legitimate transactions means less revenues and lower profits. Fewer "false positive" allow you to accept more transactions, increase revenues and raise your profits.

Accept international orders with confidence.

Fraud risk on international orders is 2 or 3 times higher than the overall average, but if you don't accept international orders at all you forego revenues. Using WebXCharge to screen international orders gives you an opportunity to increase revenues and profits by accepting more international orders.

Saves time, reduce personnel costs and close deals more quickly.

WebXCharge is automatic, quicker and more cost effective than manual review. No need to increase staff as your activity level grows.

Call-in, call-out or call-later.

You can choose to set WebXCharge up to either initiate a call to your customer before the transaction is approved ("call-out") or to accept a call placed by your customer ("call-in"). You can also commit transactions immediately (without interrupting the checkout process) and then follow-up automatically with a confirmation phone ("call later").

Track suspicious transactions.

The Transaction Log which is part of the Web-based secured Merchant Center lets you track and manage questionable transactions either before or after making the confirmation call.

Works with any method of payment.

WebXCharge can be set up to work with any payment method: credit cards, debit cards, PayPal, eChecks, Google Checkout, FirePay and more.

Works with existing shopping cart software and services.

WebXCharge is an independent solution that you implement into your checkout process. We support integration with all third-party shopping carts and components.

Multi-language and multi-currency.

The WebXCharge solution can be implemented in any language or currency. You can offer your customers a choice of languages and a choice of currencies. For example you can let your customer decide whether to speak in English or French and pay in either dollars or Euros.

Fully customizable to your brand.

Using WebXCharge is completely transparent. Your customer will never leave your site and sees only your webpages, design and logo. The service will use your company name to identify itself when it calls your customer.

Fully customizable to your policy.

Configuration of the service is extremely flexible. You can use WebXCharge to check selected or all transactions, before or after the transaction is committed, based on decision rules and human intervention. You choose which tests to perform and what action to take upon failure of each one of them - terminate the call or return authorization code and flag the transaction. You can ask the customer to accept the Terms and Conditions of the sale, or not. Likewise, you can check that the name matches the one entered on the website, ask for the last 4 digits of the credit card number, or not, and more.

Automatic operation with human control.

The process can operate fully automated and can also be set up to allow human intervention at any stage based on your decision rules.

Quick and easy setup.

Implementing the WebXCharge service is simple. Use the Merchant Center, a web-based control panel, to set up your greeting messages, prompts and announcements using our standard recorded messages, uploading your own voice files, or typing the text of the message you want spoken. Enable the options that you want to use: LiveHelp, Product/Service List confirmation, Term of Use agreement, buyer and credit card verification.

Easy to integrate with any website and any platform.

WebXCharge works on all web platforms and with all programming and scripting languages, including ASP, .NET, PHP, Perl, Java, ColdFusion and more. Because WebXCharge runs on our servers, you don't need to install any software.

Fully hosted, nothing to install or manage.

The WebXCharge application sits on our servers so you have no hardware or software to buy, install or manage and no need to hire additional staff.

Integrates easily with your current fraud-protection tools.

WebXCharge can be set up to conduct the confirmation call prior to committing the transaction or after preliminary analysis and review on previously committed transactions.

Connects your customer with your support hotline.

The Live Help feature lets you offer your customers the option of talking to a customer support representative if they encounter a problem during the confirmation call. Live Help can connect with call centers anywhere in the world.